Terms, Conditions, Shipping, and Warranty
Limitation of Liabilities
Hobby-Fab LLC, affiliates of Hobby-Fab LLC, and suppliers to Hobby-Fab LLC shall not be liable for any damages that result from the use of any products listed on this website, or associated with the products listed on this website. Hobby-Fab LCC is not liable for the use of this website or any information contained herein.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied.
Hobby-Fab LLC will accept returns of unopened, new items within thirty days of the purchase. A refund will be processed once we have received the shipment and can verify the goods are undamaged and in the same form we shipped them. If you received an incorrect item Hobby-Fab LLC will pay the return shipping and ship the correct item within 14 days.
Return and Exchange Procedure
If you need to return an item to Hobby-Fab:
- Please email firstname.lastname@example.org and let us know of the situation. We will work with you and provide a return shipping address.
- Create a return shipping label, the customer is responsible for this cost at this point.
- Package the product well, as received if possible, and send to Hobby-Fab. Package drop off will depend on the carrier of the customer's selection.
- Hobby-Fab will get in contact with you when the product is received and discuss a path forward, this is typically within 3 business days of product being received by Hobby-Fab.
- If fault is found of a shipping carrier a shipping claim will be made and a reimbursement will be provided to customer if/when approved, if simply returning or exchanging a product due to the customer does not want the product the shipping cost is not reimbursed but product cost will be reimbursed without a restocking fee, if the product is faulty the return shipping cost to Hobby-Fab is covered by the customer the replacement product and shipping may be covered by Hobby-Fab.
We offer shipping through all three major carriers FedEx, UPS, and USPS. We typically ship all orders same day if received before 3pm CST. Products noting lead times do not ship same day. Shipments outside of the US may be subject to duties and taxes, these are the responsibility of the receiver not Hobby-Fab.
Please note we do not post reviews to the Hobby-Fab website that we were not provided the opportunity to resolve your issue. If there is a problem, contact us we are happy to help.